Private beta
The operating system for TikTok Shop sellers.
Customer service, LIVE performance, and real P&L — run from one place, with AI handling the routine work.
Support — TikTok Shop
Agent activeCancellation
Return
Refund
Order question
Address change
Hi, can I cancel this order? I picked the wrong size.
Customer
Customer service agent
Done. The order is cancelled and the refund is on its way back to the original payment method.
Routed to human
Customer asked for an exception. Order history and a suggested reply are attached.
Design partner
Built alongside HardSneakers.
Our customer-service agent was built inside a real TikTok Shop operation. HardSneakers is our launch design partner: every workflow, from cancellations to returns and refunds, was shaped by their team and their customers.
The problem
Support volume scales faster than your team.
Cancellations, returns, refunds and order questions arrive all day. Every one of them needs a person.
LIVE performance is guesswork.
Streams end and the numbers scatter. There is no clear read on what actually sold, or how to coach the next one.
You don't actually know your margin per order.
Fees, shipping, affiliate commissions and returns land in different places. The number you keep is not the number you earned.
The platform
Customer Service Agent
Handles cancellations, returns, refunds and order questions inside TikTok Shop. Routes anything nuanced to a human.
LIVE Intelligence
Track every stream, see what drives sales, and coach streamers with data.
Finance
True P&L per product and per order, after fees, shipping, affiliates and returns.
How it works
01
Connect your shop
Link your TikTok Shop account. Your orders, messages and policies come with it.
02
AI handles routine tickets
The agent works from your policies, so replies sound like your team and not a script.
03
Your team handles what needs a human
Nuanced conversations arrive with the order history and a suggested next step.